Terms & Conditions
This website is operated by THRSTY Labs Ltd. Throughout the site, the terms "we", "us", "our" and "the company" refer to THRSTY Labs Ltd. THRSTY Labs Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in immediate termination of your Services.
SPECIAL OFFERS — SUBSCRIPTIONS
The Company may run special promotions as and when they deem appropriate. Any offers which include getting the first box at a free or discounted price are limited to NEW CUSTOMERS ONLY. The Company can only issue one item per customer/household for any special offer that is on sale. It is strictly prohibited to take advantage of or abuse any promotional offer and it remains at the complete discretion of the Company whether an order will be dispatched or not pending any investigation into any potential abuse of any special subscription promotion. The Company can ask for proof of address in the form of a recent bill (less than three months) or driver's licence.
It is the responsibility of the Customer, not the Company, to ensure cancellation is confirmed using their online customer portal. Customer account invites are sent to the customer via email on initial purchase of the product. Please see our cancellation policy regarding subscriptions further below. If an order has been processed but not yet left the warehouse, the order may still be able to be cancelled with an admin fee of £3.95 to the customer.
The first box offer is strictly limited to one per individual customer, household, payment method and/or delivery address unless expressly agreed in writing by us.
The offer is provided for personal consumer use only. Products supplied under this promotion must not be resold, redistributed, transferred for commercial gain, or otherwise supplied to any third party in the course of business.
We reserve the right to monitor participation in the promotion to prevent abuse, fraud or misuse. Where we reasonably believe that multiple accounts have been created to circumvent the promotion limits, false or misleading information has been provided, automated systems or bulk ordering have been used, or the promotion is being exploited for resale or commercial purposes, we reserve the right to: (a) cancel or refuse the relevant order(s); (b) suspend or close associated customer accounts; and/or (c) withdraw eligibility for future promotional offers.
Where an order is cancelled prior to dispatch due to suspected abuse of the promotion, we may retain the promotional charge as a contribution toward reasonable administrative, processing and payment handling costs incurred. This amount reflects actual costs associated with processing the order and is not a penalty.
Nothing in this clause affects your statutory rights as a consumer.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by the company.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 — PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
The company has made every effort to display as accurately as possible the colours and images of our products which appear in the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Taste descriptions on our products should be used as a guide only and we will not refund for flavour discrepancy.
Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time. Orders must be paid for in full prior to delivery. The customer is responsible for the importation of products into their country and must comply with all applicable regulations.
SECTION 5a — SUBSCRIPTION
If you wish to cancel your subscription service, there is no fixed term to this option other than the first 14 days outlined in the next sentence. A new customer cannot order and cancel their subscription within the first 14 days or before receiving the product. The product must be dispatched and trialled by the customer before attempting cancellation. After the first 14 days you may cancel at any point if you wish to do so, but the cancellation period may take up to two working days. Please note that you will still be charged for any box which is dispatched before we receive your notice of cancellation.
Notwithstanding the preceding paragraphs, the company shall have no obligation to repay any monies or refund any subscriptions that have been actioned in the period prior to the customer cancelling any such subscription, nor shall the company be liable for any actual or perceived losses arising by the customer following the cancellation of a subscription.
Should a customer wish to cancel their subscription and the monies have already left the customer's bank account, the company reserves the right to refuse a refund. It is the responsibility of the customer to ensure cancellation has occurred 48 hours before the monies are due to leave their bank account. The cancellation can be completed within the customer's account online.
SECTION 5b — USE OF BOTTLES
- Always ensure the lid is secured properly and screwed on tightly before drinking. 2. Clean bottles by hand using warm soapy water after every use. 3. Do not wash in the dishwasher. 4. Do not put in the microwave. 5. Do not use bleach or chlorine-based cleaning products on or in the bottle. 6. Do not exceed the product capacity. 7. Grasp the bottle firmly around the middle when securing or loosening the lid. 8. Do not over-tighten the lid. 9. The bottles are not guaranteed against major leakage. 10. The bottles are not designed for use with alcohol. 11. The bottles are not designed for hot drinks or hot water unless otherwise stated.
SECTION 5c — TRIAL PACK
From time to time, THRSTY Labs Ltd will run a special promotion called the Trial Pack. This product is available for new customers only. Repeat customers or customers from the same household or postcode are not eligible and if an order is attempted, the company reserves the right to decide whether to issue a refund or not. The company incurs administrative charges from excessive ordering from one or multiple customers and hence a refund is not guaranteed if it is deemed that one or multiple customers are taking advantage of any Trial Pack offer.
SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that the company makes a change to or cancels an order, we will attempt to notify you within 48 hours by contacting the details provided at the time the order was made. If the company cancels an order, we will suggest product alternatives or remove the item from the order and give you a full refund.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
SECTION 7 — OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
SECTION 8 — THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
SECTION 9 — PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. Please visit our website to view our Privacy Policy.
SECTION 10 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service which contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.
SECTION 11 — PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to submit false or misleading information; (f) to upload or transmit viruses or any other type of malicious code; (g) to collect or track the personal information of others; (h) to spam, phish, pharm, pretext, spider, crawl or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Service or any related website or the Internet. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
SECTION 12 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied.
In no case shall THRSTY Labs Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.
SECTION 13 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless THRSTY Labs Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
SECTION 14 — SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.
SECTION 15 — TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
SECTION 16 — ENTIRE AGREEMENT
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.
SECTION 17 — GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of England and Wales.
SECTION 18 — CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
SECTION 19 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sales@thrsty.com